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Shipping & Returns
Shipping Policy
General Shipping notice
All orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email, depending on order volume. You will receive another notification when your order has shipped, this will include a tracking number for your order.
International Shipping notice
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ashley Burris is not responsible for these charges if they are applied and are your responsibility as the customer.
Return & Exchange Policy
I accept returns up to 5 days after delivery, if the item is undamaged and in its original condition, and will refund the full order amount minus the shipping costs for the return.
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In the event that your order arrives damaged in any way, please email me as soon as possible at burris.ashley2020@gmail.com with your order number and a photo of the item’s condition, including the packaging from shipping. I will address these on a case-by-case basis but will try my best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact me at burris.ashley2020@gmail.com